Terms of use
These Terms & Conditions apply to any client placing orders with Simply Mirror TV.
Ownership
Ownership of goods will belong to the original purchaser only and any communications will only be through Simply Mirror TV and original purchaser.
1. General
1.1 Simply Mirror TV provides premium quality goods. The customer is guaranteed to be supplied in the most efficient manner possible at realistic prices, without any hidden extra charges or small print.
1.2 The following terms and conditions apply to all transactions received by Simply Mirror TV via the telephone, Internet, mail and e-mail. The placement of an order through these methods indicates your acceptance of these terms and conditions. Please read them carefully and print a copy for future reference. Terms and conditions do not affect your statutory rights.
2. Description of Goods
2.1 All products sold are of a technical nature and we are sometimes unable to give full specifications of all products. All images, descriptive matter, specifications in our advertisements, relayed by telephone and on the Internet are for the sole purpose of giving an approximate description. Full details of specifications are available from manufacturer’s brochures on their or our Web site.
2.2 Please note that any Special Order Item will not be accepted for refund unless faulty, as the item will be ordered especially for you and subsequently cannot be resold. Terms and conditions do not affect your statutory rights.
2.3 Mail Order Return items are products that have been returned by customers. Each item is inspected and tested and repaired if necessary prior to being offered to customers.
2.4 Display items are products that have been on display; they may previously have been repaired during this period or may have been mail order returned products. Each item is inspected and tested and repaired if necessary prior to being offered to customers.
3. Product & Pricing Information
3.1 All product specifications, images and other information published in our advertisements and on our Web site have been made accessible by suppliers, manufacturers and publications. Simply Mirror TV cannot guarantee the reliability or accuracy of the information and prices described, published or quoted, please note that these terms and conditions do not affect your statutory rights.
3.2 All prices quoted on our Web site are shown without delivery charges, which will be calculated after a valid post code has been entered at the checkout.
3.3 Stands and pedestals for TVs, flat panels and HiFi equipment are supplied flat packed for self assembly.
3.4 We strongly advise customers to keep their box and packaging in the event of having to return the product for any reason.
4. Availability
4.1 All products and services are subject to availability and may be withdrawn at any time. If the goods are not supplied as specified within a reasonable period of time, we may offer a similar product or will refund you if the transaction is cancelled. We shall not be liable for any losses, costs, damages, charges, or any expenses caused by any delay in the delivery of the goods if they are delivered in a reasonable period of time.
5. Payment
5.1 Simply Mirror TV accepts all major credit/debit cards including Visa, MasterCard and Switch. You must provide us with your exact billing address and telephone number, which is held with your credit/debit card company. Any incorrect information given will cause delays in your ordered being processed.
5.2 Your order will only be processed once an authorisation code has been received. Cheques and postal orders take a minimum of 10 days from receipt until payment has cleared then goods can be released for dispatch. Simply Mirror TV reserve the right to charge 2.5% for credit card transactions, with 3% for Amex. All offers are inclusive of 17.5% V.A.T.
5.3 Please note when placing your order by credit card we shall only deliver to the address the credit card is registered to.
6. Errors and Omissions
6.1 In the event a product is listed or quoted at an incorrect price due to an error from our suppliers or publishers we reserve the right to refuse any orders listed at the incorrect price. If your credit/debit card has been charged and we subsequently cancel your order, we will immediately issue a refund to your credit/debit card.
7. Delivery
7.1 Delivery of all products, which are available in stock, will be completed as a door-to-door service in the UK mainland only. Important notice! On acceptance of your delivery, if you are unable to check the contents of the package please sign the delivery note UNCHECKED.
7.2 Large screen products will be delivered via a 2-man delivery service with delivery times between 5-7 working days from clearance of payment. Simply Mirror TV reserve the right to use an alternative courier service where necessary.
7.3 If an arranged and confirmed delivery date relating to a large screen product as stated in 7.2 fails due to a breach of contract by the customer then a re-delivery charge of £35.00 will be applied to the customers account.
7.4 Areas in northern and north western Scotland may be subject to slightly longer delays please check when ordering.
7.5 All portable products, which are available in stock, will be sent via a national courier on a 2 working day delivery service from clearance of payment.
7.6 We will endeavour to deliver goods within the times stated but goods are subject to availability and sometimes delays are outside our control. We shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay in the delivery of the goods, if they are delivered within a reasonable period of time.
7.7 Regarding failed deliveries of products (not stated in 7.2) which have been returned to us owing to a breach of contract by the consumer; Customers will receive a letter from us, advising that they have 7 days to contact us to rearrange delivery. Failing this, the product will be returned to stock and a refund will be processed less a £25.00 administration charge.
8. Shipping
8.1 Sorry, but we currently do not ship to countries outside the UK mainland.
9. Acceptance & Risk
9.1 When the goods are delivered to your door you will be responsible for them. We will only deliver goods to the address on the order and goods will not be left without a signature.
9.2 From the time of receipted delivery of the goods, any loss or damage to the goods shall be at your risk.
9.3 Any transit shortages and damages should be noted on the delivery consignment note at the time of delivery as this may prejudice your claim.
10. Notification of Claims
10.1 Shortages, damages and incorrect goods should be reported to Simply Mirror TV within 3 days from receipt, any delay in doing so may prejudice your claim.
11. Product Guarantees
11.1 All products supplied are covered by the terms and conditions of the manufacturers guarantee and are covered by the stipulated guarantee period.
11.2 Consumable products carry a minimum of 3 months guarantee i.e. batteries, memory cards. This guarantee specifically excludes faults by accident, neglect and misuse.
11.3 Routine maintenance tuning of channels, convergence and user interface configuration that are available within the user’s remit are not covered under the manufacturers guarantee.
11.4 All products that are found to be working to the manufacturers specifications will be subject to carriage and inspection surcharges. In addition Simply Mirror TV will charge a £25.00 flat rate administration fee for processing information. A detailed breakdown cost can be obtained from the Client Services team on 020 3006 3999 on application.
12. Under Guarantee Repairs
12.1 All goods that develop faults over 14 days from receipt should be reported to Client Services by completing a customer service document that is to be sent back via post, fax or email to: client.services@simplymirrortv.co.uk detailing your problem, this form is available from the Client Services team on Tel: 020 3006 3999 or on our Web site at www.simplymirrortv.co.uk.
12.2 All large items will be collected by your local service centre and repaired in an authorised service centre.
12.3 Where appropriate Client Services will provide details of your local authorised service centre for products that are covered by a return to base warranty.
12.4 We advise all customers that if they are packaging the goods for return; Simply Mirror TV recommend that the original box and packaging material should be used where available, as, should the goods be packaged in a negligent manner, then you will be responsible for the damage that may be sustained during transit.
12.5 All Service Agent charges plus an administration fee of £25.00 will be invoiced to the consumer in the event of the consumer refusing the repair or the product being found to be working to the manufacturer’s specifications.
12.6 Client Services will contact you and provide you with a returns address and reference number for annotation on the packaging of the unit.
12.7 LCD technology: please be aware that LCD panels are manufactured with a remarkably high level of precision technology. As such the manufacturer cannot guarantee and the buyer needs to be aware that sometimes parts of the screen may have missing or coloured pixels. This is not considered a malfunction with the LCD panel; however manufacturers have a tolerance level as to the level of failed pixels where they may consider taking the unit back as faulty for refund/exchange (please see terms and conditions). We suggest contacting the manufacturer regarding the tolerance levels on their products.
13. Returned Goods
13.1 Goods that we find working to manufacturers specifications will be returned to you and the cost of the carriage charged to your account. Any returned goods refused to be accepted back by the customer will also incur direct costs at a minimum 15% of the invoice price plus a flat rate of £25.00 administration fee for processing.
13.2 If under the 7 working days “cooling off period” you wish to have the goods returned, we can offer collection for the return of the goods at cost to you; alternatively you can arrange your own method of returning the goods to Simply Mirror TV. Please be aware if arranging your own return that you will need to take out adequate insurance on the goods should they be damaged in transit. Please note, the minimum direct costs for a collection return will be £35.00 upwards dependent on the product.
13.3 The regulations impose a responsibility on the consumer to take reasonable care of any goods that have been supplied. The obligation applies before as well as after the consumer has given the notice of cancellation.
13.4 If you return the goods, you are under a duty to take reasonable care of the goods and to see that they are received by us and not damaged in transit, as such we advise our customers to retain the original box and packaging materials provided with the goods. Should the goods be returned by the courier not in their original box and packaging, the courier will not insure the goods against damage. Any free or promotional gifts received with the product must also be returned.
13.5 We advise our customers that all accessories should be unopened; including cabinets, remote controls, speaker wire, batteries and SCART leads, any accessories missing from the returned product will incur an administration charge of £25.00 plus the replacement cost from the manufacturer.
13.6 Goods that have not been canceled within 7 working days under the cooling off period will be refused. Goods that do not meet the above criteria will be subjected to additional surcharges.
13.7 Goods that have been purchased and have failed within 28 days of receipt will be collected inspected and repaired, replaced or refunded if they do not fall within manufacturers specifications, this does not affect your statutory rights.
13.8 You should complete a customer service document that should be sent back via post, fax or email to client.services@simplymirrortv.co.uk detailing your problem, this form is available from the client services department on Tel: 020 3006 3999 or email for a copy.
13.9 In line with the DSR you can cancel the order for any reason within 7 working days starting from the day after you receive the goods. You are required to send a notice of cancellation in writing or another durable medium, including fax or e-mail within seven working days from receipt. Please state your customer account number, sale number and reason for cancellation of the goods. A telephone call is not enough to constitute a cancellation.
13.10 If you exercise your right to cancel such goods under the cooling off period, the ownership of the goods will revert to the supplier, exceptions to the right includes sealed software, discs and tapes which have been opened. These will remain the property of the consumer and will not be credited.
14. Inner City Charges
14.1 Due to government legislations regarding inner city congestion, any additional costs incurred may be levied back to you. This includes delivery, collections and engineer call outs. Please call for more information.
15. Other
15.1 You will own the goods once we have received your payment in full.
15.2 You will receive an invoice on receipt of the goods and copies are available by emailing accounts@simplymirrortv.co.uk
15.3 Phone calls may be recorded for training purposes.
15.4 Failure by us to enforce any of these terms and conditions will not affect our right to enforce the rest of these terms and conditions.
15.5 These terms and conditions are subject to change at any time without prior notice to you and do not affect your statutory rights
Luxury Life Limited, 59 Bath Street, Southampton, UK SO14 6GR
Registered In the UK No: 6417207
VAT No: 922550345
Telephone: 020 3006 3999 Email: client.services@simplymirrortv.co.uk
Terms and conditions Version 1.00 01/12/2007